Opinionated rule engine
11 sections, single membership. Tickets land in exactly one bucket by deterministic rule order. Agents work the board top to bottom — no view-picking required to find what's next.
Launching early access · 30 days free
Stop choosing what to work on.
Start working.
Other service desks hand your agents a list and a dozen filters. sifted hands them the right ticket, in the right order, with the right context — including what else is wrong on the user's machine while you have them.
No credit card. Cancel any time — we don't do annual lock-ins.
Priority boardAll ticketsScope · My tickets
Required reading
NOTICEOutage post-mortem — rotate AWS keys by Fri
Urgent · Open
Payroll login down for 12 users
Site-wide 502 on customer portal
VIP · Open
Email rule misfiring on Jonas's inbox
Critical tasks
TASKRotate AWS access keys
Update required
Looker access for Dmitri R.
Active · Working
VPN cert renewal — design team
Onboarding setup — Sora N.
✓Printer driver rollout — Floor 3
The priority board · every ticket lives in exactly one section, by rule order.
The hidden cost
The cost of letting agents pick.
Your agents start every day with a wall of tickets. They sort by priority. Then by SLA. Then by category. Then they second-guess themselves and sort again.
Each round costs a few seconds to a couple of minutes — easy to dismiss in the moment. But it compounds. Across every ticket, every agent, every shift. The time disappears, and so does the focus.
sifted's job is to keep that time and that focus where they belong: on the work. The board stays organized so your team doesn't have to.
Same tickets, different surface
One of these makes the next action obvious.
Twelve open tickets, one team notice, one critical task. Below: how every other service desk shows it, and how sifted does. The data is identical.
IDTitlePriStatusSLAOwner
T-7754VPN cert renewal — design teamMedIn progress—Theo
T-7790Payroll login down for 12 usersUrgentOpen14mMara
T-7770Looker access for Dmitri R.HighWaiting—Mara
T-7752Onboarding setup — Sora N.LowIn progress—Kenji
T-7782Email rule misfiring on Jonas's inboxHighOpen—Theo
T-7749Printer driver rollout — Floor 3MedIn progress—Mara
T-7783Site-wide 502 on customer portalUrgentOpen9mKenji
T-7791New laptop — Lila O.LowOpen——
T-7745MFA reset request — AmeliaMedWaiting—Theo
T-7779Shared mailbox access — FinanceMedOpen——
T-7768Wifi flakey in 4th-floor conf roomLowOpen——
T-7777License renewal — FigmaLowOpen—Mara
The agent decides what matters. A custom filter can hide a priority item without anyone noticing.
NOTICEOutage post-mortem — rotate AWS keys by Fri
Urgent · Open
Payroll login down for 12 users
Site-wide 502 on customer portal
VIP · Open
Email rule misfiring on Jonas's inbox
Critical tasks
TASKRotate AWS access keys
Update required
Looker access for Dmitri R.
Active · Working
VPN cert renewal — design team
Onboarding setup — Sora N.
The system decides what's next. Priority items can't be filtered away — by design.
The sifted bet
sifted decides.
You execute.
Top-down work surface.
Every ticket lands in exactly one of 11 priority sections by a deterministic rule. Agents work the board top to bottom. No views to choose. No filters to remember. The system knows what's next.
Priorities leak across scope.
"My tickets" is the default, but urgent items, major incidents, VIPs, and unassigned tickets stay visible to everyone. It mirrors how a real support floor works — somebody has to grab the urgent thing.
Proactive while you're reactive.
The biggest win. Every ticket opens with a side panel of what else is wrong on the user's machine — uptime, disk, restart pending, MDM cert expiring. One-click actions. Same call. Multiple saves. Tickets that never get filed.
How the board works
Top-down, rule-driven, and impossible to lose track of.
The sifted board isn't a list of views to choose between. It's a single surface that decides what your agents work next, what they can't miss, and what they owe each user — without anyone having to remember.
- The rule, not the view
Pre-filtered priority groups keep agents on track.
Every ticket lands in exactly one of 11 priority sections by a deterministic rule order: Major Incidents → Urgent → High → VIP → Update Required → Triage → Active → Waiting. Agents work the board top to bottom. Saved views still live on the All-Tickets surface for power lookups — but a custom filter there can quietly hide a priority item from you, and the priority board can't. By design.
- Announcements that actually get read
Important messages float to the top — with proof.
Post an outage update, a security notice, or a Friday key rotation. It pins as a team notice above every agent's board, and management can see exactly who has read it and who hasn't — instead of hoping the message landed.
- Tasks with teeth
Critical tasks float above the queue, not next to it.
Tasks aren't FYI banners. They carry a time estimate that blocks workload, a due date, and a two-step read-then-done flow per agent. When a task is due today, it appears at the top of the board.
Extending a deadline requires a reason. Managers see the reasons, watch for trends, and address root causes — instead of agents quietly pushing the date forward until the deadline loses meaning. - The per-user checklist that follows you
Owe a user a one-time task? It tags along on every ticket.
Some things should be done once per user, not once per ticket: setting up 1Password, moving them to the new VPN, verifying a hardware token — even a soft check in to see how the new printer is working out after rollout. When an agent opens any ticket for Alice, the side panel shows what Alice still owes. Check it off in the unrelated ticket and it's done for her everywhere.
- Out of the way until it matters
Defer a ticket to a date. It comes back on its own.
Waiting on a vendor reply Thursday? A meeting scheduled for next Tuesday? Snooze the ticket to that date and it leaves the board. The visual clutter drops to what actually needs you right now. When the wake-up arrives, the ticket lands back at the top, announces itself, and is ready to work.
Mobile-first by design
The full experience, away from your desk.
Every other service desk treats the mobile view as a bolt-on — bloat, hidden menus, broken modals, the whole sidebar collapsed into a hamburger nobody opens. sifted is built mobile-first. The board, the ticket view, the asset panel, the manager workload roll-up: same surface, scaled down, fully usable — wherever you are in the office, between meetings, or out in the field.
- Walking the floor or between meetings — handle an urgent without sprinting back to your desk.
- Standing at a colleague's workstation — work the queue on your phone while you help them on theirs.
- Vendor visit or off-site session — approve a service request in fifteen seconds.
Other tools scale poorly because they were never designed to. We don't carry that debt — and we never will.
9:41
PriorityAll open · 24
NOTICEOutage post-mortemRead 4/6
URGENTPayroll login downSLA 14m
VIPEmail rule for Jonas3h ago
TASKRotate AWS keysDue 5pm
ACTIVEVPN cert renewalTheo
What makes sifted different
Built around the parts other tools get wrong.
Priority leaks across scope
Urgent items, major incidents, VIPs, and unassigned tickets stay visible to every agent — even when scope is set to 'mine'.
Update Required, first-class
Stale assigned tickets get their own section above the queue, not buried behind a filter nobody applies.
Asset context inside every ticket
While you have the user on a Tableau ticket, fix the 47-day uptime, the 92% disk, and the expiring MDM cert. One-click actions on the side panel.
Tasks as a distinct primitive
Time estimate, due date, read-then-done per agent, extension requests that require a reason. Tasks block workload — they're not FYI banners.
Major Incidents that broadcast
Group linked tickets under one incident. Post one public update — every linked requester gets notified, every agent sees status on their board.
The win-win
While you've got the user,
fix what else is wrong.
Every ticket opens with a side panel showing what else is wrong on that user's machine. Uptime, disk, restart pending, MDM cert expiring — each with a one-click action that posts an internal note onto the ticket and queues the fix.
Same call. Multiple saves. Tickets that never get filed because the agent already handled the root cause.
- Only surfaces items worth acting on proactively — never a noisy checklist of every signal.
- Not filtered by ticket category — the trigger is access to the user, not the topic of the ticket.
- Each finding ships with an action, not just a warning.
- Mark a finding as discussed or actioned and the state follows the user — the next agent in the next ticket already knows what was covered.
DR
M
DR
User's device · Dmitri R.
On the roadmap
What's next.
The pieces we're working on that will materially change what sifted can do for your team. Tagged honestly so nobody mistakes them for shipping today.
Endpoint scanner & proactive work surface
Live data from Jamf, Intune, and Kandji feeds the side panel — and a fleet-wide proactive view where one click turns 'this user hasn't restarted in 30 days' into a ticket with a canned friendly nudge. If the user takes action before you do, the ticket self-heals and resolves on its own. This is the biggest single jump in the product's value.
One pane of glass — email & chat ingestion
Inbound email and Slack or Teams DMs to your support address become tickets in sifted automatically. Agents stop tab-switching between inbox, chat, and the ticketing tool.
Live agent presence on tickets
When another agent is viewing or typing on the same ticket, you see it. Eliminates the duplicate-reply collisions that happen during busy periods and major incidents.
Pin tickets for 1:1s and team meetings
Managers can flag any ticket as a discussion topic — scoped to a 1:1 with the assigned agent or the next team meeting — and attach coaching notes. The pinned items collect into a single review surface so meetings start with the right examples open, not a scramble to remember which tickets to bring up.
End-of-shift wrap-up prompts
A configurable amount of time before each agent's shift ends, sifted surfaces their open and waiting-on-reply tickets and walks them through quick cleanup: add a handoff note, set a next-update time, reassign, or move to an appropriate waiting state. Carries the queue out the door cleanly instead of leaving things half-done for the next shift.
Pricing
One simple plan — to start.
Today, everything sifted does lives in a single plan, billed monthly. As we ship the heavier pieces of the roadmap, the shape of pricing will grow with the product — but launch customers always keep their launch terms.
Launch pricing
Free for your first 30 days.
Then $10 / agent / month for the first 6 months. Billed monthly. Cancel any time.
- Priority board with all 11 sections
- Tickets, service requests, major incidents
- Tasks with time estimates & extension flow
- Team notices with per-agent read tracking
- Knowledge base
- Manager view — workload, SLA risk, team alignment, fleet health
- Asset context panel inside every ticket
- Light & dark themes
Start your free 30 daysNo credit card required
Pricing after the first 6 months will be announced before any change — and you'll keep your launch rate as long as you stay continuously subscribed.
FAQ
Questions worth answering.
- Those tools hand your agents a list and ask them to choose what to work on. sifted decides for them, top-down, by deterministic rule. Agents stop sorting and start working. The asset context panel inside every ticket — what's wrong on this user's machine right now — is the other big difference. We're trying to close the loop between reactive tickets and proactive fleet work in the same conversation.
Stop triaging.
Start working.
30 days free. Then $10 / agent / month. No annual lock-in, no surprise tiers, no "contact sales."